Shipping Policy

A Legal Disclaimer

ORDERS

What is my order number?

Once you've checked out, you will receive an order confirmation email with your order number.

What do I do if I made a mistake or notice a mistake on my order?

If you notice any errors with your shipping address and need to make a change, please contact our customer service team to assist. Should you notice any errors with your order items, customer service will assist in arranging an exchange upon delivery.

support@skomplaas.co.za or 0726591064.

How long will it take to get my order?

For delivery within South Africa, you can expect your order within 4 to 5 business days.

For delivery outside of South Africa (international orders), you can expect your order within 5 to 10 business days.

How do I track my order?

You will be emailed every step of the way, with shipping and tracking updates along the way.

I need assistance with my order. How do I contact SKOMPLAAS?

Our help desk working hours are as follows:

Monday to Friday, 08h00 – 16h00
Closed on weekends and public holidays
Please quote order number and contact details in all enquiries.

You can email us at info@skomplaas.co.za and we will respond to you within 24 hours.

You can also call or WhatsApp us on the below numbers: 072 659 1064

How do I know my SKP purchase is legitimate?

Make sure that you purchase your SKOMPLAAS products via one of the channels below:

Online –www.skomplaas-skpclothing.co.za

Always check the exact spelling of the URL.

It is important that the spelling of the URL mentioned above is correct. It is best to bookmark the URL or add to favourites so that you do not mi-spell the URL when shopping for SKOMPLAAS items.

Once you have checked out, you will receive an order confirmation email with an order number beginning with SKP.

In-store

Bethal Store, 1905 8th Street Emzinoni 2310

We will email you once your order is ready for collection. Pickups are generally ready for collection within 1 to 2 business days.

How do I pay for my order?

We offer the following payment methods:

CARD

- Visa
- Mastercard
- American Express

BUY NOW PAY LATER

- Happy Pay

INSTANT EFT

- Paystack
- Ozow

QR CODE, SCAN TO PAY

- Scan to Pay
- SnapScan

DIGITAL/MOBILE WALLETS:

- Apple Pay

How do I know my payment is secure?

We only use trusted payment gateways that offer optimal consumer protection via data encryption, protecting your card and personal details, as well as 3D secure where applicable.

The item I want is out of stock. What now?

Go to www.skomplaas-skpclothing.co.za, click on the item you’re looking for, look out for a “notify me when available” pop up on the right hand side of the screen.

You can also follow our social media pages for updates on new drops.